delivery & returns.

Last updated: 22 July 2026

one good chew opens to founders in autumn 2026. Here’s how delivery and returns will work once you’ve started your subscription.

Where we deliver

We deliver across the United Kingdom. (International delivery isn’t available yet.)

When it arrives

Your chews are posted to you in letterbox-friendly packaging — no waiting in, no doorstep lottery. Your first order is dispatched when doors open in autumn 2026; after that, refills arrive monthly, timed for your dog’s next tin. We’ll confirm dispatch and delivery timings at checkout when we launch.

Delivery cost

Any delivery cost is shown clearly at checkout before you confirm — there are no surprise charges.

Returns

Because one good chew is a food product, we can’t accept returns of opened tins for hygiene and safety reasons. But you’re covered: if your dog won’t eat it or it doesn’t suit them, our fussy dog guarantee gives you a full refund within 30 days of your first tin — and you don’t need to post anything back.

Something wrong with your order?

If your order arrives damaged or incomplete, email hello@onegoodchew.com within 30 days and we’ll put it right.