refund policy.

Last updated: 22 July 2026

The fussy dog guarantee

If your dog won’t eat one good chew, or it doesn’t suit them, tell us within 30 days of your first tin and we’ll refund it in full. One guarantee per dog — fair’s fair. You don’t need to post anything back, and there are no forms designed to make you give up. Just email hello@onegoodchew.com.

Subscription & cancelling

one good chew is a monthly subscription. You can pause, skip or cancel any time from your account — no minimum term and no cancellation phone call. When you cancel, you won’t be charged again. A tin that has already been dispatched isn’t refundable except under the fussy dog guarantee above.

Your statutory rights

This guarantee sits alongside your rights under UK consumer law and doesn’t replace them. Because one good chew is a perishable food product, some standard distance-selling return rights may not apply to opened items — but the fussy dog guarantee is deliberately more generous than the law requires.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5–10 working days.

Questions? Email hello@onegoodchew.com.